Course Dates

Customer Care Workshop - Your Shop Window

Is your work place a difficult place to be? Do you often wonder how some people manage to keep their cool when you think you would lose yours. How can you identify the triggers that cause conflict, what strategies can you use to defuse them? What part does your body language play in how often you find yourself in difficult conflict situations? Can you control it, learn how.

This very practical course looks at all of these, and provides you with a strategy that will help you deal with the conflict areas you have difficulty with. Written by a former Senior Police Officer who was a conflict specialist this course will help you find the answers.

To see the full Learning Outcomes for this workshop please follow this link to the Executive Guidance on-line shop.

To save your place on this course follow the link to the Contact Us page on our web-site and send you details to Avril in our office, or call us on 01252 658 246 .